Question 34 - 36 refer to following conversation: M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them. W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers. M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve. W-Br: True. But let's discuss the other low rating at our next staff meeting. M-Au: You know, maybe we should bring in a ...

M-Au: Anita, take a look at this travel Web site. Our hotel received some bad reviews - here's one of them.

W-Br: Wow, there are definitely areas we need to work on. With a review like that, I'm worried we won't attract as many customers.

M-Au: Well, at least we're renovating the rooms soon, so their appearance will improve.

W-Br: True. But let's discuss the other low rating at our next staff meeting.

M-Au: You know, maybe we should bring in a consultant to give us advice on how to deal with this-we certainly don't want any more bad reviews.