Question 25 - 27 refer to following conversation: Hello, (95) I'm calling about an item that I recently purchased from SaveWay Supermarket. I came into your store yesterday afternoon because I wanted to use the store discount coupon I printed from your Web site. However, (95). (96) the dishwasher I purchased with the coupon has broken down after one day. I'm extremely disappointed about this, and I want you to do something about it. (97) Please make sure that a customer service manager phones ...

Hello, (95) I'm calling about an item that I recently purchased from SaveWay Supermarket. I came into your store yesterday afternoon because I wanted to use the store discount coupon I printed from your Web site. However, (95). (96) the dishwasher I purchased with the coupon has broken down after one day. I'm extremely disappointed about this, and I want you to do something about it. (97) Please make sure that a customer service manager phones me back tomorrow to discuss this issue. You can reach me at my office at 555-5873. I'll be available all day.