Question 19 - 21 refer to following conversation: W: In today's managers' meeting we need to address some comments we've received from customers about our health-food store (89). Over the last month, customers have complained that weekly sale items are not available-so they're leaving the store without being able to purchase those items. (90) This is a concern because we do have more of the items in our storage area, but the shelves are not being restocked in a timely manner. (91) One ...

W: In today's managers' meeting we need to address some comments we've received from customers about our health-food store (89). Over the last month, customers have complained that weekly sale items are not available-so they're leaving the store without being able to purchase those items. (90) This is a concern because we do have more of the items in our storage area, but the shelves are not being restocked in a timely manner. (91) One solution is to hire some additional employees to assist in keeping the shelves full during our busiest shopping hours. (91) We'll begin advertising for the new positions starting next week.