11 You will be required to dress smartly at all times and to arrive at the office every morning. a literally b punctually c normally d steadily 12 The advertising agency has decided to its payroll services in an effort to cut costs. a prioritise b outsource c classify d disclose 13 I've been at the local supermarket for the duration of the summer holidays. a stepped down b put off c filled in d taken on 14 Before Jackie was warnings. a dismissed c retired she was given two written b recruited d vacated