Read and choose the best answer

3. Read and choose the best answer

Managers spend most of their time communicating – reading and writing talking or listening – yet the evidence is that they do not always do this as successfully. One reason that has been suggested for this is that, in the past, communication was regarded as a natural process, not been taught in any formal sense. This theory has been changing, and with the concept of communication as an “art” now appears regularly in the management courses and seminars. Communication is probably only one of the least appreciated aspects of management, and more and more organizations are realizing that effective communication involves telling staff why all things are happening. This not only helps day-to-day working but allows changes to be introduced more smoothly, and sometimes leads to improvements for being mentioned by staff. Both the morale and efficiency of an organization are depend to a great extent on the abilities of its staff to communicate effectively. Communication is not something that should be undertaken only when trouble occurs. It should be a daily habit if the organization is to run smoothly and avoid difficulties and, of course, it should be both a two-way process, involving listening to as well as talking. Regular exchanges of ideas between managers and staff will help to create good teamwork.

1. What is the text about?

A. It’s about communication.

B. It’s about managers.

C. It’s about a natural process.

2. Which information is NOT TRUE?

A. Communication was regarded as a natural process.

B. More and more organizations are realizing that effective communication involves telling staff why all things are happening.

C. The morale and efficiency of an organization don’t depend on communication.

3. What does it refer to?

A. organization               B. communication          C. staff                

4. What does day -to-day mean?

A. happen every day                                             B. happen two days a week

C. happen every week                                 

5. According to the writer, _________.

A. Communication is quite easy for us.

B. Communication isn’t necessary for managers and staff.

C. Communication is very important to managers and staff.