Complete the dialogue with the sentences from the box

complete the dialogue with the sentences from the box.
A. I'm very sorry about that.
B. I'd like a full refund, please.
C. I'm afraid I can't help you without the receipt.
D. I understand that.
mer:
r.
er:
E. Do you have the receipt?
F. What's the matter with it, sir?
Hello, I'd like to make a complaint about the cell phonethat I bought last mon
(1)
The screen doesn'twork.
(2)
er: (3)
No problem. (4)
r: Oh, sorry. I lost it.
(5)
Can I offer you a full refundor an exchange?
I know, but the phone was very expensive and now I can'tuse it.
:
(6)
You can get it repaired. There's a repair shop