When you are calling somewhere, like a company, What questions will you make to ask to speak to someone

1. When you are calling somewhere, like a company, What questions will you make to ask to speak to someone?
2. Do you think you are confident when having a conversation in English?
3. If your friend calls you, but you don’t want to speak to him/her at the moment,
what will you do?
4. Which do you prefer calling someone and talking with them or meeting with them
face to face and having a conversation?
(Trả lời giùm mik với mik chấm 5d ah)