Listen to the recording twice, fill in the blank with a suitable word

Exercise 1. Listen to the recording twice, fill in the blank with a suitable word.

Today, lm going to give you some(1).aboutrecord-keeping. Keeping

accurate records is very important, because ifa(2). SSCs is: unhappy about his treatment,

he may want to make a complaint to the (3)........................ These recordswill help us to make a

case. Always write your name, the date and the time on all the records. Don’t use pencil, or colored

pens. Use black ink. If you make a mistake, just cross it out with a single line. Don’t use (4)

_ fluid. Don’t try to file the records away yourself, or they may get lost. Put them in

this box here. The administration manager will make sure they are filed away (5) __