Imagine you have bought something faulty. Write a formal letter of complaint (120-150 words) to the shop or website. Follow rules 2-6 in exercise 4 and this writing plan: Introduction: Say what the item is, and where and when you bought it. Main body: Explain in detail what the problem is. Conclusion: Tell the company you are returning the item. Ask them to repair it, exchange it or refund your money. 155
