Imagine you have bought something faulty

Imagine you have bought something faulty. Write a formal
letter of complaint (120-150 words) to the shop or website.
Follow rules 2-6 in exercise 4 and this writing plan:
Introduction: Say what the item is, and where and
when you bought it.
Main body: Explain in detail what the problem is.
Conclusion: Tell the company you are returning the item.
Ask them to repair it, exchange it or refund your money.
155