Read the passage and choose the best option to answer each of the following questions.
We are rapidly moving toward a workplace where people interact with machines on a routine basis. With the advent of artificial intelligence (Al), and the chatbots that it powers, technology is now interwoven into many of our everyday job tasks. In fact, it has been reported that more than 80 percent of businesses plan to be using chatbots by 2020. Over the past few years, technology has made huge advances in approximating human interaction, especially when it comes to speech recognition and detection of emotions, visual cues and voice intonation. Al is set to impact work in three major ways: human-to-machine interaction, smart process automation and advanced analytics. Human-to-machine interaction is becoming more and more advanced, and today the goal is to make machines interact in as human-like ways as possible. Machines are just now starting to be able to detect emotion in our voices and in our written words, and they can learn to change their responses accordingly. Al will also affect work through smart process automation, the elimination of work and the labor arbitrage associated with replacing people with bots. Today, machines are already responsible for much of the basic work being done across many industries. From robotic process automation to natural language document translation to fielding customer service requests, they are becoming smarter and more capable. The third way Al impacts businesses is through advanced analytics — using data to find patterns and then using machine learning to discover insights. This really gets to the heart of the question “How are Al-powered machines and chatbots changing the future of work?” Organizations today must take all of these things into consideration in order to be competitive in the business world of tomorrow. (CMS Wire)
1. What has made technology interwoven into many of our everyday job tasks?
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Thưởng th.10.2024
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