Question 1 - 3 refer to following conversation: M-Cn: Crocker Sporting Goods, how may I help you? W-Am: Hello, I have to change the delivery address of a package I ordered from your Web site. It's being sent to my new home in Chicago, but my move-in date got delayed, so I won't be there. Can my package be sent to my current address instead? M-Cn: Unfortunately, once the package has been shipped, it cannot be rerouted. W-Am: Well, no one will be there to receive it. I don't want anything to ...

M-Cn: Crocker Sporting Goods, how may I help you?

W-Am: Hello, I have to change the delivery address of a package I ordered from your Web site. It's being sent to my new home in Chicago, but my move-in date got delayed, so I won't be there. Can my package be sent to my current address instead?

M-Cn: Unfortunately, once the package has been shipped, it cannot be rerouted.

W-Am: Well, no one will be there to receive it. I don't want anything to happen to it. Is there anything you can do

M-Cn: Let me call the shipping agent in Chicago and have them hold the package for you. That way your package will remain safe until you arrive.