Question 22 - 24 refer to following conversation: W-Br: Hello. I'm calling about my subscription to TV Trivia Magazine. I moved a few months ago, and I called to give you my new address at that time. But I've only received one issue since then. I'm wondering what the problem is. The name is Fernandez. M-Au: OK, let me check... Oh yes, I see. Your subscription expired last month. Why don't you sign up for our online version of the magazine? We're running a promotional sale for 20 percent off ...

W-Br: Hello. I'm calling about my subscription to TV Trivia Magazine. I moved a few months ago, and I called to give you my new address at that time. But I've only received one issue since then. I'm wondering what the problem is. The name is Fernandez.

M-Au: OK, let me check... Oh yes, I see. Your subscription expired last month. Why don't you sign up for our online version of the magazine? We're running a promotional sale for 20 percent off digital subscriptions right now.

W-Br: Actually, I prefer to read the paper version. Can you provide the same discount for that? If you can, I'll renew right away.