Question 28 - 30 refer to following conversation: M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires. W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else. M-Cn: Well... I finished my project early... What do you need? W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but ...

M-Cn: Hi, Nadia. Our department manager mentioned you're training our new hires.

W-Am: Yeah, I still have a lot to do, and the training starts Monday. I've been so busy updating the training documents, I haven't had time to do anything else.

M-Cn: Well... I finished my project early... What do you need?

W-Am: Thank you so much. Could you check with the Security Office about the badges for the new employees? I sent them a request last week, but I haven't heard back yet.

M-Cn: No problem, I'll take care of that right away.