Question 10 - 12 refer to following conversation: W-Br: OK, Mr. Patel. Did the doctor want you to make another appointment? M-Cn: Yes, but I'll have to check my work calendar. W-Br: You can now make appointments on our Web site if you have an account. Just log on and view available times online. M-Cn: Great. How do I sign up for an account? W-Br: Colin handles all registrations. Colin, can you help Mr. Patel set up a patient account on our Web site? M-Au: Certainly. If you have a smartphone, ...

W-Br: OK, Mr. Patel. Did the doctor want you to make another appointment?

M-Cn: Yes, but I'll have to check my work calendar.

W-Br: You can now make appointments on our Web site if you have an account. Just log on and view available times online.

M-Cn: Great. How do I sign up for an account?

W-Br: Colin handles all registrations. Colin, can you help Mr. Patel set up a patient account on our Web site?

M-Au: Certainly. If you have a smartphone, we can do it now. Or 431 can give you a handout with instructions to set up your account later.

M-Cn: I'll set it up later.

M-Au: OK. Here's the handout. Please call with any questions.