Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word(s) to each of the questions. You get off your plane and make your way to the Baggage Reclaim area. After quite some time spent waiting, there is no sign of your bags and you begin to consider the possibility that they may have gone (34) ________. What should you do? Firstly, don't panic. The most likely (35) ________ is that your bags simply didn't make it onto the flight, perhaps ...

Read the following passage and mark the letter A, B, C or D on your answer sheet to indicate the correct word(s) to each of the questions. You get off your plane and make your way to the Baggage Reclaim area. After quite some time spent waiting, there is no sign of your bags and you begin to consider the possibility that they may have gone (34) ________. What should you do? Firstly, don't panic. The most likely (35) ________ is that your bags simply didn't make it onto the flight, perhaps because they were mislaid at the departure airport, or perhaps because the aircraft had already (36) ________ its weight allowance. If they fail to appear on the carousel, report the loss before you leave the baggage hall and go through customs. Recovering your luggage should be no problems, (37) ________ you've kept hold of your baggage checks – those little barcodes stuck to the back of your tickets at check-in. Go to the handling agent's desk and complete a Property Irregularity Report (PIR) form, (38) ________ describes the checked bag and its contents. Then, ask the baggage-service manager for a contact telephone number and confirm that your bags will be forwarded to your final destination