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Exercise 10. Read the passage and answer the questions.
Feedback is the essential part of communication. Without it, the communication process becomes
incomplete. Feedback is the response of a receiver to a message they get from the sender. The form
of feedback varies with the way of communication. Sometimes feedback could be non-verbal like a
smile, sigh, or facial gesture. This kind of feedback is immediate and direct. It often appears
during a face-to-face conversation. Most of the time, feedback is verbal. Verbal feedback can be
oral as when you react to a colleague's talk with questions or comments, or it can be written when
you reply to an e-mail or online message, or when you comment on a student's essay. Written
feedback is less immediate. Sometimes it may be delayed for days.
When people send a message, they wait for feedback. Effective communicators pay close attention
to feedback. They want to be sure that the message has got through to the right person and that the
receiver has understood the message as it is intended. They also want to know the receiver's
reaction to what they share.
1. How essential is feedback?
2. What form(s) is feedback?
3. Where can you see non-verbal feedback?
4. Who highly appreciates feedback?