1.In persuasive writing, a writer takes a position FOR or AGAINST an issue and writes to convince the reader to _________something.
A. believe
B. do
C. believe and do
D. believe or do

2. Persuasive letters are written daily to a variety of audiences, including ___________________and school personnel.
A. Businesses
B. Government
C. parents
D. A, B and C

3. Eight basic steps for writing a persuasive letters are: Reading models, Deciding on a topic, Stating the desired outcome, ________, Planning the supporting details, Doing the research, Organizing the details and Developing the draft.
A. Deciding the appropriate audience
B. Analyzing the appropriate audience
C. Determining and analyzing the appropriate audience
D. Deciding and choosing appropriate audience

4. In a body paragraph of a persuasive letter, you should present the two, three, or even four arguments supporting the thesis statement and acknowledge the strongest opposing point of view and present counter-arguments. Present your arguments using logical appeal and ________
A. emotional appeal
B. specific details
C. illustrations
D. credibility

5. Order is a letter confirmed by one party to another to buy, sell, deliver, receive goods or sevices under specified______________. When accepted by receiving party, an order becomes a legally binding contract.
A. terms and conditions
B. terms of payment
C. terms of shipping
D. terms of discount

6. There are 7 optional parts in a business letter. They are: file number, confidential, _________, attention line, subjec line, added information, postscript, mailing instruction.
A. salutation
B. inside address
C. subject line
D. complimentary close

7. In general, a finished resume should be ______page(s).
A. one or two
B. one
C. half a
D. three

8. The four areas you must take into consideration for each business letter are Subject, _________, Style, and Audience.
A. Organization
B. Purpose
C. Reason
D. A+B+C

9. Five factors to create an effective complaint are_________ , authoritative, factual, constructive and friendly
A. Correct
B. Abstract
C. Concise
D. Clear

10. The __________ section of your resume includes your work history.
A. qualification
B. interest
C. experience
D. skill