Dear Sir,
I am writing to complain about a recent skiing holiday that I booked through your company. From the first day, everything went wrong. The hotel I stayed in was very disappointing us as there was no room and service. And the resort was not suitable for beginners like me. On the third day, I brought my complaints to the attention of your representative. He said he would look into them but it was not the same as what he said. I am not satisfied with the holiday or the service I received from your representative.

Sincerely yours.
Andre.