Vocabulary: Complete each sentence with a suitable word beginning with the given letter
Example: Hanoi is very famous for Pho. It is a s_ _ _ _ _ _ _ _ of Hanoi. Answer: specialty

1. A professional organization that supports the study of computer is called A _ _ _ _ _ _ _ _ _ _ for C _ _ _
_ _ _ _ _ M _ _ _ _ _ _ _ _.
2. Engineers should act according to the b _ _ _ I _ _ _ _ _ _ _ _ of the client whenever possible.
3. Depending on the c_ _ _ _ _ _ _ _ _ of the IT infrastructure, a business owner must decide the level of
technical support he or she needs for the company.
4. A m_ _ _ _-l_ _ _ _ s_ _ _ _ _ system allows for the escalation of a ticket from a helpdesk technician to a
specialist or an on-site technician.
5. The person who works with companies to build secure computer systems is called c _ _ _ _ _ _ _ s _ _ _
_ _ _ _ s _ _ _ _ _ _ _ _ _.
6. Every helpdesk technician should have good a_ _ _ _ _ l_ _ _ _ _ _ _ _ skill to obtain necessary details
from a customer to provide the correct solution.
7. If the customer is upset, it’s important to e_ _ _ _ _ _ _ _ with him or her or showing your understanding
of his or her problems.
8. Even though good p_ _ _ _ _ _can empower staff to develop good relationships with customers, they
should not be used as excuses to deny customers what they want.
9. Researchers and e _ _ _ _ _ _ _ _ typically work in the academic environment, studying theories and
methods for software use and development.
10. T_ _ _ _ _ _ and analysts ensure that the software works and identify areas that need improvement.