Exercise 1. Listen to the recording twice, fill in the blank with a suitable word.

Today, I’m going to give you some ……………………….. about record-keeping. Keeping accurate records is very ..........., because if a ……………………….. is ............ about his ..........., he may want to ................... a complaint to the ………………………... These records will help us to make a case. Always ........... your name, the ............... and the time on all the ................... Don’t .......... pencil, or colored pens. Use black ink. If you make a .............just cross it out with a single .............. Don’t use ……………………….. fluid. Don’t try to file the records away yourself, or they .............. get lost. Put them in this box here. The administration ........................ will make..................they are filed away ………………………...