We want to help you keep your money safe and secure. Here we’ll discuss how to recognize and avoid scams, as well as how to recognize and report fraudsters trying to steal your money and your information.

Cash App payments are instant and usually can’t be canceled. It’s important to follow these best practices regarding scammers, fraudsters, and phishing attempts.

Common questions about scams and fraudsters:

Q: Does Cash App have customer service phone support?

A: The best way to contact Cash App Support is through your app. Tap the profile icon on your Cash App home screen, select Support, and navigate to the issue.

For more ways to reach out including Cash App Support's verified phone number, check out Contact Cash App Support here.

Q: Does Cash App give away free money?

A: The Cash App team holds periodic sweepstakes on our official Twitter account (https://twitter.com/CashApp) where Cash App customers can win money through Cash App. These sweepstakes never require participants to provide anyone with their sign-in code or PIN. We also never ask customers to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind. All payments are sent from the verified Cash App account, displayed with a blue checkmark. Currently only US residents can participate in this program. For more information on Cash App Fridays, see https://cash.app/legal/us/en-us/supercashappfriday.

Q: Is it safe to send money to people I don’t know?

A: No! Only send payments to people who you trust. For guidance on cancelling a payment, see https://cash.app/help/us/en-us/3051.

Q: Will Cash App Support ask for personal or account information?

A: No! Do not provide anyone with personal information like your Cash App PIN or sign-in code. Cash Support will never ask you to provide your sign-in code, PIN, or other sensitive information like your bank account information. Cash Support will never require you to send a payment, make a purchase, download any application for “remote access,” or complete a "test" transaction of any kind.

Q: Can I dispute a purchase if I pay someone ahead of time?

A: Never pay someone who you don’t trust for something promised to you in the future (like a puppy from an upcoming litter or a lease on a new apartment). Most payments are instant and usually cannot be cancelled. For guidance on disputing a Cash Card purchase, please see https://cash.app/help/us/en-us/309115-cash-card-dispute-purchase. In general, if something sounds too good to be true (like free money in exchange for small payment), it’s a scam.