D.WRITING 
A letter of complaint
(Thư khiếu nại)

Dịch bài:

TRUNG TÂM TIẾNG ANH CHO HÔM NAY 731 Đường Vạn Xuân -Hà Nội Điện thoại : (04) 9. 988666 Fax : (04) 9.988667 Thuần túy giáo viên bản ngữ Mỗi lớp không quá 20 học viên Băng học và sách miễn phí Tất cả phòng học có máy điều hòa không khí 5:30 chiều - 8:30 tối

Task 1: After studying for two weeks a English for Today Centre, you notice that everything is worse than what the advertisement says. A friend of yours wants to know about the centre and ask you tell him / her the facts
(Sau khi học hai tuần tại Trung Tâm tiếng Anh cho Hôm Nay, em nhận thấy mọi việc tệ hại hơn những gì bài quảng cáo nói. Một người bạn của em muốn biết về Trung tâm và yêu cầu em kể cho cậu/cô ấy những sự thật.)
Work in pairs. Complete the dialogue belowe
(Làm việc từng đôi. Điền bài đối thoại bên dưới.)
A: Are you happy with your study at English for Today Centre?
B: No, (1) __________________________________
A: Are all the teachers native speakers?
B: No, (2)___________________________________
A: The advertisement says there are no more than 20 students in a class. Is that true?
B: No, (3)___________________________________
A: Do you get free books and cassette tapes?
B: No, (4)____________________________________
A: What about the classrooms? Are they air-conditioned?
B: No, (5)____________________________________

A: What don't you like most about the centre?
B: It's the time. They say the class time is from 5:30 p.m. to 8:30 p.m.
but (6)_______________________________ .
A: Well, everything is different from what the advertisement says. What are you going to do?
B: I am going to write a letter of complaint to the director of the centre.
Trả lời:
1. I'm not satisfied with it at all.
2. Not all of them are native touchers, and even some are not professional teachers.
3. That’s not true. There are some classes with more than 30 students especially in classes for beginners.
4. I had to pay for them, and most of the books are photocopied, not primed.
5. Only some of them, less than hair.
6. Almost every class finishes early.
Task 2: Using the information from the dialogue in Task 1, complete the letter of complaint below.
(Sử dụng thông tin ở bài đối thoại của bài tập 1, điền lá thư khiếu nại dưới đây. )

53 Ho Xuan Huong Street Ha Noi - Viet Nam The Dircctor English for Today Centre 731 Van Xuan Street Ha Noi - Viet Nam 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement. ...................................................................................... ...................................................................................... ...................................................................................... To resolve the problem, I require you to give me the refund. Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of problem. Please contact me at the above address or by phone at (04) 7. 222999. Yours faithfully. Do An Duc

Trả lời:

53 Ho Xuan Huong Street Ha Noi - Viet Nam The Dircctor English for Today Centre 731 Van Xuan Street Ha Noi - Viet Nam 22nd February, 2006 Dear Sir, I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement. First, You say all the teachers at the centre are only the native, but in fact there are only some of them, and to make the matter more worse, a lot of them are professional at all. Second, most of the classes are more than 20 students. And in the advertisement, you say books and tape cassettes are free, but we had to pay for them. And the thing that annoys us so much is most of the rooms are not air-conditioned. Finally, the class time is not the same as that in the advertisement: classes tin late and finish early! To resolve the problem, I require you to give me the refund. Enclosed is a copy of the receipt I look forward to hearing from you and to getting a quick resolution of problem. Please contact me at the above address or by phone at (04) 7. 222999. Yours faithfully. Do An Duc