Hãy viết một bức thư bằng tiếng anh để trả lời lại cho bức thư này.
Dear Sir/Madam,
My name is Laura. I am one of your regular customers in your Cozy-Place restaurant, and I am writing to you today to complain about the disgusting meals and desserts that were served to me and to my family who were with me yesterday for our dinner.
My husband, my two children, and I went to your restaurant around 7 o'clock to have a dinner and to celebrate my husband's promotion in his company. It was supposed to be a happy and memorable night because we were celebrating together as a family in our most favorite restaurant. But what happened was indeed a bad experience because it was very disappointing.
My husband and I ordered beef steak for our main course. However, the steak was so hard to chew and it actually tasted too salty. Even after we told this to the waiter on duty at that time, he did not mind us at all and instead told us to complain to the manager. Another thing is that the ice cream shake that my children ordered had no marshmallows on top, despite the fact that there should be as stated in your menu. This is really very annoying for us.
I demand a full refund for the cost of the meals and the desserts that we ordered as compensation to the poor experience we had at your restaurant.
I look forward to your immediate response regarding this matter.
Sincerely,
Laura