Emotional control is a skill that most leaders need to be successful in managing their employees. Workers often look to leaders for examples of how to behave, especially during times of turmoil and change. Therefore, leaders need to prepare to present a calm, rational front. When leaders have high emotional control, they are seen as more likeable1, ethical, and working in the interest of the organization2.

To be in control of one’s emotions means maintaining personal composure during times of stress, when things are uncertain, or when faced with conflict or disagreement. This does not mean suppressing all emotions, but rather consciously choosing which emotions are appropriate in any given situation, and avoiding expressing extreme or negative emotions during times of pressure. Emotional control is important during times of organizational change or when dealing with difficult employee situations. Emotional regulation has also been associated with long-term well-being3. Some people have a natural ability to control their emotions. You can train, develop, and improve this ability over time.