----- Nội dung dịch tự động từ ảnh -----
Exercise 2: Choose the correct answer from the words in italics
1. We usually assess/ adjust your progress by having tests once a month.
2.
This questionnaire allows us to find out about you and tailor/ monitor the course to
your needs.
3. We check/ guarantee complete satisfaction, or your money back.
4. Is there a way to providel evaluate the success rate of the training?
5. How will you care/ ensure the safety of the passengers?
6. To increase your heart rate while running, just adjust/ serve the level of difficulty on
the control panel.
7. We satisfyl provide sports equipment to the biggest names in the industry.
Exercise 3: Match the words from the list to these definitions
Evaluate-guarantee - satisfy - adapt - services - care
1. Something companies supply - not products:
2. To make sure of something:
3. To judge/ assess something:
4. To change something to suit a particular need:
5. To look after:
6. To make someone feel pleased and contented:
Exercise 4: Complete these sentences with words from the list. Change the form of the word if
necessary.
Guarantee - require - assist - provide - serve-monitor-care-satisfy - expect
that the package will arrive within 24 hours?
was rather slow at that new restaurant, but the food was
1. Can you
2. The
good when it arrived.
3. As part of your fitness check, we attach this machine to your chest and it allows us to
your heart.
4. In a recent survey we found that callers' levels of
center were below average.
5. With over 300 products in stock, we're sure you'll find something to meet your
6. We not only want to meet the
exceed them.
7. I asked the shop
8. Our customer
with the call
of our customers, we also want to
for help, but she was very rude to me.
policy is there to ensure your complete
satisfaction.
9. What kind of after-sales support does your company.
customers?
for its
Exerci