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I hear you and Anna didn’t have a great holiday on the island.
No, not really, although we liked the island a lot. The hotel was the real problem.
Why? What was wrong with it?
Our room was just awful. The shower only had cold water and the air conditioning didn’t work.
Didn’t you complain?
Oh yes. Anna was pretty annoyed and went down to reception to complain. But they told her she was just being fussy and she got really furious about that. She insisted on seeing the manager, and demanded that something should be done.
And was it?
Well, we had a steady stream of workers coming into the room after that. An electrician came first and then the next day a plumber. But neither of the problems got fixed. It took them three days to decide that we needed another room.
You must have been fed up with the hotel by that time.
I think the attitude of the staff annoyed me most – they really just didn’t care. I have never seen such a total lack of interest from people who are supposed to be providing a service. No one apologised once the whole time we were there ...
1. the island we liked a lot
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