731 Van Xuan Street

Ha Noi - Viet Nam

22nd February, 2006

Dear Sir,

I am writing to complain about the poor quality of the service at your centre. Everything seems to be worse than what you say in the advertisement.

First, You say all the teachers at the centre are only the native, but in fact there are only some of them, and to make the matter more worse, a lot of them are professional at all.

Second, most of the classes are more than 20 students. And in the advertisement, you say books and tape cassettes are free, but we had to pay for them. And the thing that annoys us so much is most of the rooms are not air-conditioned.

Finally, the class time is not the same as that in the advertisement: classes tin late and finish early!

To resolve the problem, I require you to give me the refund. Enclosed is a copy of the receipt

I look forward to hearing from you and to getting a quick resolution of problem. Please contact me at the above address or by phone at (04) 7. 222999.

Yours faithfully.

Do An Due