Using the following information, perform a breakdown and workload computation to predict how many salespersons XYZ Inc

To compute the workload and predict the number of salespersons needed, we need to calculate the number of calls each salesperson will make and the time required for each type of customer.

1. Calculate the total number of calls per year:
- For "A" customers: 41 customers * 4 calls per week * 48 weeks = 7,872 calls per year
- For "B" customers: 105 customers * 1 call per month * 12 months = 1,260 calls per year
- For "C" customers: 225 customers * 1 call every other month * 6 months = 1,350 calls per year

2. Calculate the total number of new accounts to be called upon:
- 10% of the total number of calls per year: (7,872 + 1,260 + 1,350) * 0.1 = 1,848 new accounts to be called upon

3. Calculate the total time required for information gathering duties:
- 5% of the total number of calls per year: (7,872 + 1,260 + 1,350) * 0.05 = 743.1 hours for information gathering duties

4. Calculate the total time required for each type of customer:
- For "A" customers: 7,872 calls * 15 minutes per call = 118,080 minutes = 1,968 hours
- For "B" customers: 1,260 calls * 30 minutes per call = 37,800 minutes = 630 hours
- For "C" customers: 1,350 calls * 60 minutes per call = 81,000 minutes = 1,350 hours

5. Calculate the total time required for new accounts:
- 1,848 new accounts * 30 minutes per call = 55,440 minutes = 924 hours

6. Calculate the total workload per salesperson:
- Total time required for all types of customers: 1,968 + 630 + 1,350 = 3,948 hours
- Total time required for new accounts: 924 hours
- Total time required for information gathering duties: 743.1 hours
- Total workload per salesperson: 3,948 + 924 + 743.1 = 5,615.1 hours

7. Calculate the number of salespersons needed:
- Forecasted sales for next year: $110 million
- Average sales per salesperson: $9 million
- Number of salespersons needed: $110 million / $9 million = 12.22 (rounded up to 13)

Therefore, XYZ Inc. will need 13 salespersons to service their customers based on the workload computation.