Dear Sir,

I am writing to complain about the service I received in your hotel at the weekend. I arrived at your hotel at lunchtime on Friday and your receptionist told me to take (1) (tell/me/take) a seat while she dealt with some other customers. I did not feel like waiting (2) (not feel like/wait) after a long journey (3) (finish/talk) but I sat down anyway. However, after your receptionist finished talking (4) (finish/talk) to the other customers, she walked away and left no one behind the desk. After about ten minutes, I rang the bell, but still no one came. I tried to find (5) (try/find) someone else to help me, and when I failed to do (6) (fail/do) this, I went behind the desk and called through the door. The receptionist was sitting in the back room at the computer. When she saw me standing (7) (see/me/stand) in the doorway, she apologized and said she needed to send (8) (need/send) an urgent email and carried on looking (9) (carry on/look) at her screen.

If this had been the only poor service I received during my stay, I would not have bothered writing (10) (bother/write) this letter. However, later that evening, in the dining room, I had another bad experience. Your menu only had one vegetarian dish, so I ordered this. Imagine my horror when I started eating (11) (start/eat) and discovered meat in the dish. I considered leaving (12) (consider/leave) immediately, but instead, I explained the situation to the waiter. I expected him to get (13) (expect/him/get) me another vegetarian meal, but instead, he simply shrugged his shoulders, removed the plate, and walked away.

I hope to receive (14) (hope/receive) a full apology from you for this poor service and some recompense for the unpleasant time I experienced whilst staying in your hotel. I advise you to give (15) (advise/you/give) your staff some customer care training in the immediate future.

Yours faithfully,
Geraint Rees