Subject: Complaint Regarding Recently Purchased [Product Name] - Order/Receipt Number [Your Order/Receipt Number]
Dear GO Customer Service,
I am writing to express my disappointment with a [Product Name] I recently purchased from your store on [Date of Purchase]. My order/receipt number is [Your Order/Receipt Number].
I was initially excited about this product as [briefly explain why you were interested in the product - e.g., I needed a new [type of product], I had heard good reviews, etc.]. However, upon using it, I encountered several issues:
[Clearly describe the first problem. Be specific. E.g., The stitching on the bag started to unravel after only one day of use.]
[Clearly describe the second problem, if any. Be specific. E.g., The color of the shirt faded significantly after the first wash, despite following the care instructions.]
[Clearly describe the third problem, if any. E.g., The product did not function as advertised. It was supposed to [what it was supposed to do], but instead it [what it actually did].]
These issues have made the product unusable/unsatisfactory for its intended purpose. I am very disappointed with the quality, especially considering [mention the price or your expectations of the brand].
I would appreciate it if you could consider the following solutions:
Full Refund: Given the significant issues with the product, I would ideally like to receive a full refund.
Exchange: If a refund is not possible, I would be willing to exchange the product for a new, undamaged [Product Name] or a different product of equal value.
Repair: If the damage is repairable, I would consider having the product repaired at your expense.
I have attached [Photos/Videos - if applicable] as evidence of the issues I have described.
I would appreciate a prompt response and a resolution to this matter within [Number] days. You can reach me at [Your Phone Number] or [Your Email Address].
Thank you for your time and attention to this matter.
Sincerely,
[Your Name]